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Shipping and Return

PAYMENT

Orders are accepted only after a full payment. We work with the Fondy payment system, which guarantees complete security and anonymity of your banking data, we accept Visa and Mastercard. After the payment, you will receive a confirmation letter to the specified e-mail.

DELIVERY

Domestic delivery

Domestic delivery within Ukraine is carried out by Nova Poshta. During martial law departure is made within 2-4 working days after receipt of payment. Delivery time is  1-2 business days after the dispatch.  The cost of delivery is paid by the recipient according to the tariffs of the carrier. After the dispatch, you will receive the tracking number to track the parcel.

International delivery
During the martial law delivery to other countries is carried out by DHL Express and the State Post (EMS).

Shipments are made within 3-4 business days after the order payment. DHL Express delivery time is 10-12 business days. The delivery cost is fixed – 45 €. Payment for the delivery service is made together with the payment for the goods. After the dispatch, you will receive the tracking number to track the parcel.

State Post Office (EMS) delivery time is 15-25 working days. The delivery cost is fixed – 30 €. Payment for the delivery is made together with payment for the goods.

After the dispatch, you will receive the tracking number to track the parcel.

EXCHANGE & RETURNS

Terms of exchange and return 

The Client has the right to return the goods of proper quality to the seller if the goods did not satisfy him in shape, style, color or size. The Client has the right to exchange the product of improper quality for a similar product without defects, in case it’s available, or to choose another product from the range. The Client has the right to exchange or return the goods within fourteen days from the ordering, subject to the receipt, all tags and original packaging.

The costs of delivery of the exchange / return of products of proper quality are paid by the buyer.

The following products are not subject to exchange or return:

  • custom orders;
  • without tags and labels;
  • worn or used;
  • used for photo or video shooting;
  • without a receipt;
  • swimwear or underwear;
  • international orders (orders with international delivery, out of Ukraine);
  • gift certificates

The seller has the right to refuse to exchange or return the goods if the rules and conditions specified above are not observed.

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